Shipping policy

Processing Time

All orders are carefully handcrafted and processed within 7–10 business days after payment confirmation.
Custom or engraved pieces may require additional time depending on design complexity.
You will receive an email notification once your order has been shipped.

Shipping & Delivery

Ascenso Jewelry offers free shipping on all orders within the United States.
Once your order has been shipped, delivery typically takes 5–7 business days.
All delivery times are estimates and may vary slightly due to carrier delays or holidays.

Tracking

When your order is dispatched, you will receive a confirmation email containing your tracking number and a link to monitor your shipment status in real time.

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us at support@ascensojewelry.com within 7 days of the expected delivery date.
We will coordinate with the carrier to resolve the issue promptly.

Shipping Address

Please ensure your shipping address is complete and accurate at checkout.
Ascenso Jewelry is not responsible for delays or losses due to incorrect or incomplete shipping information.